Support that learns to learn
Plugy doesn't just answer questions — it builds a living model of your business, improving itself on every level with every conversation.
Why Plugy
Gets smarter every day
6-level ONDA self-learning spiral continuously optimizes responses — from persona tuning to model routing.
Never degrades
A unique mathematical system guarantees that every optimization improves quality. No accidental regressions.
Knows your infrastructure
Pre-response enrichment from NetBox, Zabbix, and incident.io — the bot knows your server status before answering.
Enterprise-grade security
Your data stays secure. Full encryption, role-based access, audit logs. Compliant with modern security standards.
How It Works
READ
Message received and analyzed in context
READ
Message received and analyzed in context
WRITE
AI generates intelligent response using your knowledge base
WRITE
AI generates intelligent response using your knowledge base
VERIFY
Quality checked against knowledge base and conversation history
VERIFY
Quality checked against knowledge base and conversation history
SYNC
System learns from every interaction, improving continuously
SYNC
System learns from every interaction, improving continuously
Case Studies
JustHost
Resolution time: 4h → 30s
AI-powered support with infrastructure awareness reduced response time by 99%
MeduzaVPN
Support load: -60%
Automated 60% of routine requests, freeing operators for complex issues
Tegas
Customer satisfaction: +35%
Multi-channel support across Telegram and JIVO with consistent quality
Blog
View all posts →ONDA: 6 Levels of AI Self-Improvement
Deep dive into how Plugy's ONDA framework optimizes AI support through six progressive levels of self-learning.
Read more →Plugy vs Intercom: Infrastructure-Aware AI Support
Why generic AI chatbots fall short for hosting and telecom companies, and how Plugy's infrastructure awareness changes the game.
Read more →What is Self-Learning AI Support?
How AI support systems can learn from every conversation and continuously improve without manual intervention.
Read more →Simple, transparent pricing
Business
For growing companies
- 10 bots
- All channels
- 50K messages/mo
- Priority support
- Self-learning
- Analytics
Enterprise
For large organizations
- Unlimited bots
- Dedicated infra
- SLA
- Custom modules
- On-premise option
Integrations
92 integrations across 13 categories
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